Michal Krištof

As a Support Analyst, Michal takes care of customer support within Aimtec Support, where he also proposes innovations and optimisation of internal processes. He collaborates with colleagues from the sales department when launching new services. He discovered the world of technology thanks to drones, which are his hobby to this day, in addition to music.

"Automation is getting to more and more fields, including user support. In some cases, thanks to new technologies, we can predict where a problem may occur and not just respond to failure. In my opinion, the future of support lies precisely in the automation of routine tasks and functionality checks, which alert people before a problem can actually occur."